At Sportssurge, we strive to get your orders to you quickly and efficiently. Here’s what you can expect:
Shipping Policy
Free Shipping
Enjoy free shipping on orders over $75 within Mashpee, MA—no promo codes required!
Same-Day Delivery
Orders placed within Mashpee, MA, qualify for same-day delivery—because we know you want your gear fast!
In-State Delivery
Orders within Massachusetts are delivered within 24 to 48 hours—we’re quick, but not teleporting (yet)!
Nationwide Shipping
We ship across the U.S. within 2 to 5 business days with our trusted courier partner, ShipBob.
No Sunday Processing
Our team takes a well-earned break on Sundays, so orders placed on Sunday will be processed on Monday.
Tracking & Delivery Updates
Once your order ships, you’ll receive tracking details via email to keep an eye on its journey.
Delivery times may vary during peak seasons or due to unexpected delays.
Order Cancellation
Need to Cancel?
If you need to cancel an order, contact us immediately at [330.876.6687] with your order number. We’ll try our best to cancel it before it ships.
Why Cancel Early?
Cancelling before shipment helps you: ✅ Avoid return shipping costs ✅ Skip restocking fees ✅ Get a faster refund ✅ Save the hassle of returning unwanted items
Why Cancel on Time?
Cancelling your order on time saves you from:
The hassle of sending back unwanted items
Return shipping costs
Restocking fees
Longer refund processing times
Return & Exchange Policy
At SportsSurge, we want you to be completely happy with your purchase. If you’re not satisfied, we’ve got you covered.
Return Window
You can return items within 30 days of delivery. Contact us within this timeframe to start the return process.
Refund Process
Once your return is approved, our courier partner will arrange a pickup of the item.
Make sure to include the original invoice/bill that came with your order—this helps us process your refund smoothly.
Refunds will be credited to your original payment method within 7 to 10 days of receiving the returned item.
Exchange Policy
Damaged or defective products? We’ll exchange them for a new one if you contact us within 30 days of delivery.
If the damage is caused by customer mishandling, we cannot offer a refund or exchange.
Verification Process
Before processing a return or exchange, we’ll ask you to email a clear copy of your invoice/bill for verification.
Important Notes
We do not have a physical store for returns or exchanges—our courier will pick up the item.
Keep the original packaging and tags intact for a smooth return process.
For any questions, feel free to reach out to our customer support team. We’re happy to help!
